We take your feedback seriously. Here is how to lodge a complaint.
Complaints
Depfin Finance is committed to resolving any concerns you may have about our services or your loan. This page explains how you can lodge a complaint and what to expect from our process.
How to lodge a complaint
You can submit a complaint by contacting us via our contact page, by email, or by phone using the details provided on our website. Please include your name, contact details, loan or reference number if applicable, and a clear description of your concern so we can assist you promptly.
What happens next
We will acknowledge your complaint and aim to respond within a reasonable time. We will investigate the matter and keep you informed of the outcome. Our goal is to resolve complaints fairly and in line with our internal policies and applicable regulations.
Escalation
If you are not satisfied with our response, you may have the right to refer your complaint to the relevant ombudsman or regulatory body in South Africa. We can provide further information on escalation options upon request.