Privacy Policy

Introduction

Depfin Finance respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information we collect

• Identity and contact details (name, email, phone number, ID number, nationality).
• Employment, income, and affordability information provided in loan applications.
• Account credentials and application history linked to your user profile.
• Technical data such as device type, browser, and usage of our website (including analytics where enabled).

How we use your information

• To process registrations, loan applications, and customer support requests.
• To perform credit and affordability assessments.
• To send application confirmations, status updates, and service-related communications.
• To improve our website, security, and compliance with legal and regulatory obligations.

Sharing of information

We may share personal information with credit bureaus, payment processors, email service providers, cloud hosting partners, and regulators where required by law. We require service providers to handle data responsibly and only for authorised purposes.

We do not sell your personal information to third parties for marketing purposes.

Security and retention

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.

Information is retained only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Your rights

You may request access to, correction of, or deletion of your personal information subject to legal exceptions. You may also object to certain processing or lodge a complaint with the Information Regulator.

To exercise your rights, contact us using the details on our contact page.

Cookies and analytics

Our website may use cookies and similar technologies to support functionality and measure performance. You can adjust browser settings to limit cookies; some features may not work correctly if cookies are disabled.

Updates

This Privacy Policy may be updated periodically. Material changes will be reflected on this page with an updated effective date.

Contact

For privacy-related enquiries, contact Depfin Finance via our contact page or call 087 510 7793.